Emergency: 911
Telecare: 811
Poison: 1-800-565-8161
5850/5980 University Ave., Halifax, NS B3K 6R8

Feedback from Patients & Families

The IWK Health Centre wants, encourages and welcomes patients and families to give us feedback, and we are currently working on new ways to make this easier.

Please be advised that the IWK has a dedicated feedback line and e-mail address available for patients and families to submit feedback at anytime. The toll free number is 1.855.495.2273 (IWK CARE) or the Halifax local number is 902.470.7435. The e-mail address is feedback@iwk.nshealth.ca.

Feedback is not monitored 24/7. These resources will be managed by the IWK Feedback Coordinator and all messages will be returned within three business days.

If you have a health concern please call 811. If you need emergency help please call 911 or go to your nearest emergency department. For mental health or addictions crisis call 902-429-8167 or toll-free 1-888-429-8167.

Feedback includes compliments, suggestions and concerns. It tells us what we do well and what needs to be improved for better patient care or service delivery. Feedback is important to the work we do and we welcome all calls and e-mails.

We are now offering feedback survey for patients and families across the services that we provide. Please click the appropriate link below to participate. We appreciate you taking the time to participate.